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FAQs & Troubleshooting
FAQs & Troubleshooting
23 articles in this collection
Written by
Matthew Knee,
Louise Glover,
and
Bemalyn Sabuero
Creating a new LMS course
Step by step on how to create a new LMS course
Written by
Louise Glover
Updated over a week ago
How to access and use the knowledge base
Step by Step: Access and use the knowledge base in your account
Written by
Louise Glover
Updated over a week ago
Bulk Uploading Organizations
Step by step: How to bulk upload your organizations
Written by
Louise Glover
Updated over a week ago
Printing and Exporting to PDF
Written by
Louise Glover
Updated over a week ago
Introduction to Workflows and Action Tracks
Step by step: How to build your own Workflows and Actions
Written by
Louise Glover
Updated over a week ago
Configuring your Knowledge Base
Step by step guide in configuring knowledge base.
Written by
Bemalyn Sabuero
Updated over a week ago
Bulk Uploading Locations
Step by step: How to bulk upload your locations
Written by
Louise Glover
Updated over a week ago
Setting up your Roles
Step by Step - How to set up your roles
Written by
Bemalyn Sabuero
Updated over a week ago
Bulk uploading users in Donesafe
Step by Step - How to bulk upload users in your system
Written by
Louise Glover
Updated over a week ago
Adding New Users
Written by
Bemalyn Sabuero
Updated over a week ago
Using People Selectors
Step by step: How to use people selectors in Donesafe
Written by
Louise Glover
Updated over a week ago
How to log out of Donesafe
Step by Step: Desktop and Mobile how to log out
Written by
Matthew Knee
Updated over a week ago
How to add a hazard on mobile phone
Written by
Bemalyn Sabuero
Updated over a week ago
How to delete attachments
Step by step on how to delete attachments from records
Written by
Louise Glover
Updated over a week ago
How to customize your platform
Step by step: How to change your look and logo
Written by
Louise Glover
Updated over a week ago
How to get live support in Donesafe?
Can I get live support/help on the platform?
Written by
Louise Glover
Updated over a week ago
How do I activate my account?
Can't reset password? Try resending a Welcome Email
Written by
Louise Glover
Updated over a week ago
How to deactivate users in Donesafe
Written by
Matthew Knee
Updated over a week ago
How to add 'Contacts' to Donesafe without creating an account
Need to add a contact/no rights user to Donesafe?
Written by
Louise Glover
Updated over a week ago
I forgot OR want to reset my password
User unable to reset password / How to relocate the password reset button / How to reset my password
Written by
Louise Glover
Updated over a week ago
How do I log an incident?
Logging an Incident on Desktop and Mobile
Written by
Louise Glover
Updated over a week ago
What to do if my SCORM course isn't working
My SCORM course isn't working, what do I do?
Written by
Louise Glover
Updated over a week ago
How do I upload a SCORM course?
Tutorial: How to update a SCORM course on your platform
Written by
Louise Glover
Updated over a week ago