FAQs & Troubleshooting

Creating a new LMS course

Step by step on how to create a new LMS course

Written by Caitlin Gilbert
Updated this week

How to access and use the knowledge base

Step by Step: Access and use the knowledge base in your account

Written by Caitlin Gilbert
Updated this week

Bulk Uploading Organizations

Step by step: How to bulk upload your organizations

Written by Caitlin Gilbert
Updated this week

Printing and Exporting to PDF

Written by Caitlin Gilbert
Updated this week

Introduction to Workflows and Action Tracks

Step by step: How to build your own Workflows and Actions

Written by Caitlin Gilbert
Updated this week

Configuring your Knowledge Base

Step by step guide in configuring knowledge base.

Written by Bemalyn Sabuero
Updated this week

Bulk Uploading Locations

Step by step: How to bulk upload your locations

Written by Caitlin Gilbert
Updated this week

Setting up your Roles

Step by Step - How to set up your roles

Written by Bemalyn Sabuero
Updated this week

Bulk uploading users in Donesafe

Step by Step - How to bulk upload users in your system

Written by Caitlin Gilbert
Updated this week

Adding New Users

Written by Bemalyn Sabuero
Updated this week

Using People Selectors

Step by step: How to use people selectors in Donesafe

Written by Caitlin Gilbert
Updated this week

How to log out of Donesafe

Step by Step: Desktop and Mobile how to log out

Written by Caitlin Gilbert
Updated this week

How to add a hazard on mobile phone

Written by Bemalyn Sabuero
Updated this week

How to delete attachments

Step by step on how to delete attachments from records

Written by Caitlin Gilbert
Updated this week

How to customize your platform

Step by step: How to change your look and logo

Written by Caitlin Gilbert
Updated this week

How to get live support in Donesafe?

Can I get live support/help on the platform?

Written by Caitlin Gilbert
Updated this week

How do I activate my account?

Can't reset password? Try resending a Welcome Email

Written by Caitlin Gilbert
Updated this week

How to deactivate users in Donesafe

Written by Caitlin Gilbert
Updated this week

How to add 'Contacts' to Donesafe without creating an account

Need to add a contact/no rights user to Donesafe?

Written by Caitlin Gilbert
Updated this week

I forgot OR want to reset my password

User unable to reset password / How to relocate the password reset button / How to reset my password

Written by Caitlin Gilbert
Updated this week

How do I log an incident?

Logging an Incident on Desktop and Mobile

Written by Caitlin Gilbert
Updated this week

What to do if my SCORM course isn't working

My SCORM course isn't working, what do I do?

Written by Caitlin Gilbert
Updated this week

How do I upload a SCORM course?

Tutorial: How to update a SCORM course on your platform

Written by Caitlin Gilbert
Updated this week