FAQs & Troubleshooting

Creating a new LMS course

Step by step on how to create a new LMS course

Written by Louise Glover
Updated over a week ago

How to access and use the knowledge base

Step by Step: Access and use the knowledge base in your account

Written by Louise Glover
Updated over a week ago

Bulk Uploading Organizations

Step by step: How to bulk upload your organizations

Written by Louise Glover
Updated over a week ago

Printing and Exporting to PDF

Written by Louise Glover
Updated over a week ago

Introduction to Workflows and Action Tracks

Step by step: How to build your own Workflows and Actions

Written by Louise Glover
Updated over a week ago

Configuring your Knowledge Base

Step by step guide in configuring knowledge base.

Written by Bemalyn Sabuero
Updated over a week ago

Bulk Uploading Locations

Step by step: How to bulk upload your locations

Written by Louise Glover
Updated over a week ago

Setting up your Roles

Step by Step - How to set up your roles

Written by Bemalyn Sabuero
Updated over a week ago

Bulk uploading users in Donesafe

Step by Step - How to bulk upload users in your system

Written by Louise Glover
Updated over a week ago

Adding New Users

Written by Bemalyn Sabuero
Updated over a week ago

Using People Selectors

Step by step: How to use people selectors in Donesafe

Written by Louise Glover
Updated over a week ago

How to log out of Donesafe

Step by Step: Desktop and Mobile how to log out

Written by Matthew Knee
Updated over a week ago

How to add a hazard on mobile phone

Written by Bemalyn Sabuero
Updated over a week ago

How to delete attachments

Step by step on how to delete attachments from records

Written by Louise Glover
Updated over a week ago

How to customize your platform

Step by step: How to change your look and logo

Written by Louise Glover
Updated over a week ago

How to get live support in Donesafe?

Can I get live support/help on the platform?

Written by Louise Glover
Updated over a week ago

How do I activate my account?

Can't reset password? Try resending a Welcome Email

Written by Louise Glover
Updated over a week ago

How to deactivate users in Donesafe

Written by Matthew Knee
Updated over a week ago

How to add 'Contacts' to Donesafe without creating an account

Need to add a contact/no rights user to Donesafe?

Written by Louise Glover
Updated over a week ago

I forgot OR want to reset my password

User unable to reset password / How to relocate the password reset button / How to reset my password

Written by Louise Glover
Updated over a week ago

How do I log an incident?

Logging an Incident on Desktop and Mobile

Written by Louise Glover
Updated over a week ago

What to do if my SCORM course isn't working

My SCORM course isn't working, what do I do?

Written by Louise Glover
Updated over a week ago

How do I upload a SCORM course?

Tutorial: How to update a SCORM course on your platform

Written by Louise Glover
Updated over a week ago