FAQs & Troubleshooting

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22 articles in this collection
Written by Louise Glover, Bemalyn Sabuero, and Matthew Knee

Creating a new LMS course

Step by step on how to create a new LMS course
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Written by Louise Glover
Updated over a week ago

How to access and use the knowledge base

Step by Step: Access and use the knowledge base in your account
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Written by Louise Glover
Updated over a week ago

Bulk Uploading Organizations

Step by step: How to bulk upload your organizations
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Written by Louise Glover
Updated over a week ago

Printing and Exporting to PDF

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Written by Louise Glover
Updated over a week ago

Introduction to Workflows and Action Tracks

Step by step: How to build your own Workflows and Actions
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Written by Louise Glover
Updated over a week ago

Configuring your Knowledge Base

Step by step guide in configuring knowledge base.
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Written by Bemalyn Sabuero
Updated over a week ago

Bulk Uploading Locations

Step by step: How to bulk upload your locations
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Written by Louise Glover
Updated over a week ago

Bulk uploading users in Donesafe

Step by Step - How to bulk upload users in your system
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Written by Louise Glover
Updated over a week ago

Setting up your Roles

Step by Step - How to set up your roles
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Written by Bemalyn Sabuero
Updated over a week ago

Adding Users

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Written by Bemalyn Sabuero
Updated yesterday

Using People Selectors

Step by step: How to use people selectors in Donesafe
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Written by Louise Glover
Updated over a week ago

How to delete attachments

Step by step on how to delete attachments from records
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Written by Louise Glover
Updated over a week ago

How to customize your platform

Step by step: How to change your look and logo
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Written by Louise Glover
Updated over a week ago

How to get live support in Donesafe?

Can I get live support/help on the platform?
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Written by Louise Glover
Updated over a week ago

How do I activate my account?

Can't reset password? Try resending a Welcome Email
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Written by Louise Glover
Updated over a week ago

How to deactivate users in Donesafe

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Written by Matthew Knee
Updated over a week ago

How to add 'Contacts' to Donesafe without creating an account

Need to add a contact/no rights user to Donesafe?
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Written by Louise Glover
Updated over a week ago

I forgot OR want to reset my password

User unable to reset password / How to relocate the password reset button / How to reset my password
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Written by Louise Glover
Updated over a week ago

How do I log an incident?

Logging an Incident on Desktop and Mobile
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Written by Louise Glover
Updated over a week ago

What to do if my SCORM course isn't working

My SCORM course isn't working, what do I do?
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Written by Louise Glover
Updated over a week ago

How do I upload a SCORM course?

Tutorial: How to update a SCORM course on your platform
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Written by Louise Glover
Updated over a week ago

How to log out of Donesafe

Step by Step: Desktop and Mobile how to log out
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Written by Matthew Knee
Updated over a week ago